1. Check your Caps Lock and Num Lock
settings. You could be typing capitals or numbers into the password box without
2. Check the spelling of your email address.
3. Make sure your browser
allows some cookies. In Internet Explorer, go to Tools > Internet Options > Privacy
tab and set the slider to Medium.
If you use Firefox, go to Tools > Options and click on Privacy.
On the cookies tab check both "allow sites to set cookies" and "for the originating site only." Set the
Keep Cookies dropdown to "until they expire."